Book

Amazon Connect: Up and Running

Amazon Connect is an established call center solution that helps Amazon deliver complete customer satisfaction. Amazon Connect: Up and Running is a comprehensive guide for those who are new to Connect and cloud contact centers and looking to get up to speed in no time.

Offered by

Difficulty Level

Intermediate

Completion Time

11h16m approx.

Language

English

Certification

Not available

About Course

Book Content

chapters • 11h16m total length

1. Benefits and Capabilities

2. Reviewing Stakeholder Objectives

3. Planning your Call Flow Strawman

4. Costing Analysis

5. Base Connect Implementation

6. Contact Flow Creation

7. Creating AI Bots

8. Enterprise Application Integration

9. Implementing Call Back

10. Implementing Voicemail

11. Implementing call analytics

12. Implementing Contact Lens

13. Implementing Chat

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