Amazon Connect: Up and Running
Amazon Connect is an established call center solution that helps Amazon deliver complete customer satisfaction. Amazon Connect: Up and Running is a comprehensive guide for those who are new to Connect and cloud contact centers and looking to get up to speed in no time.
Offered by
Difficulty Level
Intermediate
Completion Time
11h16m
Language
English
About Book
Who Is This Book For?
This Amazon Connect book is for anyone looking to save costs and improve their customer experience through a more advanced call center using Amazon Connect and other AWS capabilities. A technical understanding of Amazon Web Services (AWS) and beginner-level business administration experience are necessary to address cost concerns and risks.
Amazon Connect: Up and Running
- About Book
- Who Is This Book For?
- Book Content
Book content
chapters • 11h16m total length
Benefits and Capabilities
Reviewing Stakeholder Objectives
Planning your Call Flow Strawman
Costing Analysis
Base Connect Implementation
Contact Flow Creation
Creating AI Bots
Enterprise Application Integration
Implementing Call Back
Implementing Voicemail
Implementing call analytics
Implementing Contact Lens
Implementing Chat
Related Resources
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