Empowering Organizations with Power Virtual Agents
Power Virtual Agents allow non-developers to create solutions to automate customer interactions, relieving the pressure on front-line staff who would otherwise need to provide support for basic information. This book takes you through various business scenarios to show you how to leverage the capability of PVAs to create effective bots.
Offered by
Difficulty Level
Intermediate
Completion Time
8h12m
Language
English
About Book
Who Is This Book For?
This book is for organization representatives looking to automate processes, relieve the first-contact workload of their front-line agents, and provide actionable results to employees and customers. Business professionals, citizen developers, and functional consultants will also find this book helpful. Familiarity with the Modern Workplace and the Dynamics 365 family of products will be useful. Beginner-level knowledge of Power Platform and its main modules will assist with understanding the concepts covered in the book more effectively.
Empowering Organizations with Power Virtual Agents
- About Book
- Who Is This Book For?
- Book Content
Book content
chapters • 8h12m total length
Introducing Power Virtual Agents
Licensing for Power Virtual Agents
Building Your First Power Virtual Agent Chatbot
Creating a Power Virtual Agent for Your Website
Integrating a Power Virtual Agent into Your Website
Handling Authentication and Personalization
Building a Power Virtual Agents Application for Teams
Integrating the Power Virtual Agent into Teams
Serving Information from Various Sources
Power Virtual Agents Governance
Power Virtual Agents Best Practices
Power Virtual Agents Administration
Related Resources
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