Book

Extending Dynamics 365 Customer Engagement Apps with Low Code

This book will help you understand what tools and features are used to extend Dynamics 365 customer engagement applications using Power Platform, Power Apps, Power Automate, and Power Virtual Agents. You will gain hands-on experience while developing custom Dynamics 365 CE applications with real-world use cases and business scenarios.

Offered byPackt Logo

Difficulty Level

Intermediate

Completion Time

11h24m

Language

English

About Book

Who Is This Book For?

This book is for Dynamics 365 developers, solutions architects, technical functional consultants, and pre-sales architects working on Dynamics 365 customer engagement who want to customize and extend their customer engagement apps with the power of low-code/no-code technology, and gain practical experience in using Power Platform components to deliver scalable, maintainable, and intelligent solutions to their clients. Working knowledge of Dynamics 365 and basic knowledge of low-code/no-code technology will help you get the most out of this book.

Book content

chapters • 11h24m total length

Dynamics 365 Engagement as a No-Code/Low-Code Platform

Extending Dynamics 365 Customer Engagement with a No-Code/Low-Code Approach

Extending Dynamics 365 Customer Engagement native applications

Building applications with Dynamics 365 Customer Engagement

Dynamics 365 Customer Engagement with custom embedded applications

Integrating Mixed Reality and Artificial Intelligence in applications

User Empowerment

Working with data

Integrating artificial intelligence to processes

Customer Faced Bots

Enabling bots to users

Reporting dashboards with Dynamics 365 Customer Engagement data

Embedded dashboards and reports in Dynamics 365 Customer Engagement

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