Book

Implementing Microsoft Dynamics 365 Customer Engagement

Microsoft Dynamics 365 Customer Engagement is the preferred choice of CRM for large businesses. This book is for users, administrators, and consultants who wish to implement Dynamics 365 CE for their businesses. This book will guide you through new features that Dynamics 365 CE has to offer and help you implement them for organizations and clients.

Offered by

Difficulty Level

Intermediate

Completion Time

14h12m approx.

Language

English

Certification

Not available

About Course

Book Content

chapters • 14h12m total length

1. Introduction to Dynamics 365 CE

2. Implementation Methodology

3. Requirement Gathering and Analysis

4. Prepare Functional and Technical Design Documents

5. Configuring Your Dynamics 365 CE Organization

6. Customizing Dynamics 365 CE

7. Extending Dynamics 365 CE

8. Integrating Dynamics 365 CE with Other Applications

9. Business Intelligence and Reporting

10. Testing and User Training Planning

11. Migration and Upgrade

12. Deployment and Go-Live Support

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