Book

Mastering Microsoft Dynamics 365 Customer Engagement

Microsoft has introduced a new product based on MS Dynamics CRM named MS Dynamics 365 which consists of 7 components and has extended functionality compared to any other CRM systems. It is equipped to be flexible to meet the needs of businesses. This book provides a comprehensive coverage of Dynamics 365 and helps you make your tasks much simpler.

Offered by

Difficulty Level

Intermediate

Completion Time

19h4m approx.

Language

English

Certification

Not available

About Course

Book Content

chapters • 19h4m total length

1. Working with Sales

2. Working with Service

3. Working with Marketing

4. Understanding the New Unified User Interface

5. Designing Unified Interface Apps

6. Customization Enhancements in Dynamics 365

7. Business Process Flows and Rules in Dynamics 365

8. Client-Side Scripting

9. Plugin Development with Dynamics 365

10. Working with the XRM Framework

11. Mobile Enhancements in Dynamics 365

12. Virtual Entities in Dynamics 365

13. Working with Dynamics 365 Portals

14. Configuration Enhancements in Dynamics 365

15. Analytics with Dynamics 365 (Word and Excel Templates)

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