Book

Mastering Microsoft Dynamics CRM 2016

Microsoft Dynamics CRM is the most trusted name in the enterprise-level customer relationship management. The latest version of Dynamics CRM 2016 comes with important addition of some exciting features that is guaranteed to make your life easier with Dynamics CRM. This book will give a comprehensive coverage of Dynamics CRM 2016 and help you make your tasks much simpler while elevating you to the level of an expert.

Offered by

Difficulty Level

Intermediate

Completion Time

13h24m approx.

Language

English

Certification

Not available

About Course

Book Content

chapters • 13h24m total length

1. History of Dynamics CRM

2. Working with Sales

3. Working with Services

4. Working with Marketing

5. Working with the XRM Framework

6. Analytics with CRM

7. Workflow Development with Dynamics CRM

8. Client-Side Scripting

9. Enhancements for Mobile

10. Plugin Development with Dynamics CRM

11. Business Process Flows and Business Rules

12. New Features in CRM 2016

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