Book

Mastering Microsoft Dynamics CRM 2016

Microsoft Dynamics CRM is the most trusted name in the enterprise-level customer relationship management. The latest version of Dynamics CRM 2016 comes with important addition of some exciting features that is guaranteed to make your life easier with Dynamics CRM. This book will give a comprehensive coverage of Dynamics CRM 2016 and help you make your tasks much simpler while elevating you to the level of an expert.

Offered byPackt Logo

Difficulty Level

Intermediate

Completion Time

13h24m

Language

English

About Book

Who Is This Book For?

This book is for those with Dynamics CRM knowledge who want to utilize the latest features available with Dynamics CRM 2016 and Update 1. Extensive Dynamics CRM development experience would be beneficial.

Book content

chapters 13h24m total length

History of Dynamics CRM

Working with Sales

Working with Services

Working with Marketing

Working with the XRM Framework

Analytics with CRM

Workflow Development with Dynamics CRM

Client-Side Scripting

Enhancements for Mobile

Plugin Development with Dynamics CRM

Business Process Flows and Business Rules

New Features in CRM 2016

Related Resources

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