Book Content
chapters • 13h44m total length
1. Configuring your own Zendesk
2. Agent Roles, Groups, Organizations and User-Tags
3. Creating Custom Fields
4. Setting Up Multiple Ticket Channels
5. Customizing business rules and ticket escalation
6. Integrating and Extending Zendesk
7. Advanced Reporting and Insights via GoodData
8. Security Settings and SSO
9. Troubleshooting Zendesk
10. Zendesk Tips and Tricks
