Difficulty Level
Intermediate
Completion Time
13h44m
Language
English
About Book
Who Is This Book For?
This book is for proficient Zendesk administrators who want to unlock the full potential of their Zendesk environment by gaining a deeper understanding of Zendesk’s advanced customization options.
Mastering Zendesk
- About Book
- Who Is This Book For?
- Book Content
Book content
chapters • 13h44m total length
Configuring your own Zendesk
Agent Roles, Groups, Organizations and User-Tags
Creating Custom Fields
Setting Up Multiple Ticket Channels
Customizing business rules and ticket escalation
Integrating and Extending Zendesk
Advanced Reporting and Insights via GoodData
Security Settings and SSO
Troubleshooting Zendesk
Zendesk Tips and Tricks
Related Resources
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