Book Content
chapters • 21h16m total length
1. ITSM and ITIL Frameworks and Processes
2. Personalizing SCSM 2016 Administration
3. Configuring Service Level Agreements (SLAs)
4. Building the Configuration Management Database (CMDB)
5. Deploying Service Request Fulfillment
6. Deploy and configure the HTML 5 Self-Service Portal
7. Working with Incident and Problem Management
8. Designing and Configuring Change Management and Release Management
9. Implementing Security Roles
10. Working with the Data Warehouse and Reporting
11. Extending SCSM with Advanced Personalization
12. Automating Service Manager 2016
13. What’s new in SCSM 2016 and Upgrading from SCSM 2012 R2
14. Appendix A
15. Appendix B
