Book
Microsoft System Center 2016 Service Manager Cookbook
Keep your organization up to speed with the Microsoft System Center 2016 Service Manager Cookbook. Over 100 practical recipes for SCSM 2016 give you all the tools to master IT service management.
Offered by
Difficulty Level
Intermediate
Completion Time
21h16m
Language
English
About Book
Who Is This Book For?
IT professionals and SCSM administrators who want to configure, administer and troubleshoot Service Manager 2016 Service Manager 2012 users who want to learn about new features and capabilities of SCSM 2016 Anyone with experience in Service Manager or other System Center products
Microsoft System Center 2016 Service Manager Cookbook
- About Book
- Who Is This Book For?
- Book Content
Book content
chapters • 21h16m total length
ITSM and ITIL Frameworks and Processes
Personalizing SCSM 2016 Administration
Configuring Service Level Agreements (SLAs)
Building the Configuration Management Database (CMDB)
Deploying Service Request Fulfillment
Deploy and configure the HTML 5 Self-Service Portal
Working with Incident and Problem Management
Designing and Configuring Change Management and Release Management
Implementing Security Roles
Working with the Data Warehouse and Reporting
Extending SCSM with Advanced Personalization
Automating Service Manager 2016
What’s new in SCSM 2016 and Upgrading from SCSM 2012 R2
Appendix A
Appendix B
Related Resources
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