Book

Oracle CX Cloud Suite

Oracle CX Cloud Suite helps companies leverage customer experience to differentiate, innovate, and improve business results. It is the most integrated, and extensible customer experience solution available. With this comprehensive guide to implementing Oracle CX Cloud, administrators of all levels can easily acquire knowledge of the platform.

Offered by

Difficulty Level

Intermediate

Completion Time

8h28m approx.

Language

English

Certification

Not available

About Course

Book Content

chapters • 8h28m total length

1. King is dead, long live the king

2. Overview of products

3. CX Solution Architecture

4. Analysis AS-IS, TO-BE

5. Adopting the strategy, organizational changes

6. Organizing and conducting implementation project

7. Scenarios and deployments

8. Case study Oracle CX cloud – Telco

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