Salesforce B2C Solution Architect's Handbook
This book helps you understand how Salesforce Customer 360 unifies Marketing Cloud, B2C Commerce, and Service Cloud into a single solution. You'll learn the key capabilities, limitations, and integration options to deliver value for the organization. The book also provides a solid foundation for your Salesforce B2C Solution Architect exam preparation.
Offered by
Difficulty Level
Intermediate
Completion Time
15h16m
Language
English
About Book
Who Is This Book For?
This book is for professionals in high-level job roles that heavily rely on Salesforce proficiency. It’s primarily written for B2C commerce architects, application architects, integration architects, as well as system architects, enterprise architects, Salesforce architects, and CTO teams looking to benefit from a deeper understanding of this platform. Before you get started, you’ll need a solid understanding of data integration, APIs, and connected systems, along with knowledge of the fundamentals of business-to-consumer (B2C) customer experiences.
Salesforce B2C Solution Architect's Handbook
- About Book
- Who Is This Book For?
- Book Content
Book content
chapters • 15h16m total length
Demystifying Salesforce, Customer 360, and Digital 360
Supporting Your Customers with Service Cloud
Direct-to-Consumer Selling with Commerce Cloud B2C
Engaging Customers with Marketing Cloud
Salesforce Ecosystem – Building a Complete Solution
Role of a Solution Architect
Integration Architecture Options
Creating a 360° View of the Customer
Supporting Key Business Scenarios
Enterprise Integration Strategies
Exam Preparation Tools and Techniques
Prerequisite Certifications
Commerce and Integration
Certification Scenarios
Related Resources
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