Book

Salesforce B2C Solution Architect's Handbook

This book helps you understand how Salesforce Customer 360 unifies Marketing Cloud, B2C Commerce, and Service Cloud into a single solution. You'll learn the key capabilities, limitations, and integration options to deliver value for the organization. The book also provides a solid foundation for your Salesforce B2C Solution Architect exam preparation.

Offered by

Difficulty Level

Intermediate

Completion Time

15h16m approx.

Language

English

Certification

Not available

About Course

Book Content

chapters • 15h16m total length

1. Demystifying Salesforce, Customer 360, and Digital 360

2. Supporting Your Customers with Service Cloud

3. Direct-to-Consumer Selling with Commerce Cloud B2C

4. Engaging Customers with Marketing Cloud

5. Salesforce Ecosystem – Building a Complete Solution

6. Role of a Solution Architect

7. Integration Architecture Options

8. Creating a 360° View of the Customer

9. Supporting Key Business Scenarios

10. Enterprise Integration Strategies

11. Exam Preparation Tools and Techniques

12. Prerequisite Certifications

13. Commerce and Integration

14. Certification Scenarios

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