Book

Salesforce CRM - The Definitive Admin Handbook

In this book, you’ll understand how to work with the Salesforce CRM platform. With the help of examples and use cases, Salesforce CRM - The Definitive Admin Handbook ensures you get up and running in no time.

Offered byPackt Logo

Difficulty Level

Intermediate

Completion Time

21h28m

Language

English

About Book

Who Is This Book For?

This book is for administrators who want to develop and strengthen their Salesforce CRM skills in the areas of configuration and system management. Whether you are a new administrator or a more experienced professional, this book will enhance your knowledge and understanding of the features of Salesforce CRM.

Book content

chapters • 21h28m total length

Setting up Salesforce CRM and the Company Profile

Managing Users and Controlling System Access

Configuring Objects and Apps

Securing Access to Data and Data Validation

Managing data in Salesforce CRM

Generating data analytics with reports and dashboards

Implementing Business Processes in Salesforce CRM

Introducing Sales Cloud, Service Cloud, and the Collaborative Features of Salesforce CRM

Extending and enhancing Salesforce CRM

Administrating the mobile features of Salesforce CRM

Studying for the Certified Administrator Exam

Related Resources

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