Book Content
chapters • 15h44m total length
1. Getting Started with Salesforce and CRM
2. Understanding Salesforce Activities
3. Creating and Managing Leads
4. Business Development with Accounts and Contacts
5. Using Opportunities Effectively
6. Achieving Business Goals Using Campaigns
7. Enhancing Customer Service Using Cases
8. Business Analysis using Reports and Dashboards
9. Setup and Configuration
10. An Overview of Sharing and Visibility
11. Using Sandboxes and Change Sets
12. Configuring Objects for Your business
13. Third-Party Applications and Salesforce Mobile
14. Understanding the Workflow Rules
15. Implementing Process Builder
16. Approval Processes
17. Assignment Rules
