ServiceNow for Architects and Project Leaders
ServiceNow is a cloud-based SaaS platform that automates enterprise processes and delivers a consistent, consumer-like experience. With prescriptive guidance for the design and adoption of ServiceNow, this book delivers insights and strategic advice that comes with a decade of experience leading complicated projects in the ecosystem.
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Difficulty Level
Intermediate
Completion Time
8h24m
Language
English
About Book
Who Is This Book For?
This book is for architects, consultants and project leaders looking to drive value by applying ServiceNow effectively and efficiently. Platform administration or development experience is useful but not necessary to get the most out of this book. However, some familiarity with the modules and features of ServiceNow is expected.
ServiceNow for Architects and Project Leaders
- About Book
- Who Is This Book For?
- Book Content
Book content
chapters • 8h24m total length
Understanding the Value of ServiceNow
Recognizing and Avoiding Value Traps
Capturing Value from your Implementation
Planning an Implementation Program for Success
Securing your ServiceNow Instances
Managing Multiple ServiceNow Instances
Designing Effective Processes at Scale
Platform Team Processes, Standards, and Techniques
Effectively Operating ServiceNow
Artificial Intelligence in ServiceNow
Designing Exceptional Experiences
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