Book

ServiceNow for Architects and Project Leaders

ServiceNow is a cloud-based SaaS platform that automates enterprise processes and delivers a consistent, consumer-like experience. With prescriptive guidance for the design and adoption of ServiceNow, this book delivers insights and strategic advice that comes with a decade of experience leading complicated projects in the ecosystem.

Offered by

Difficulty Level

Intermediate

Completion Time

8h24m approx.

Language

English

Certification

Not available

About Course

Book Content

chapters • 8h24m total length

1. Understanding the Value of ServiceNow

2. Recognizing and Avoiding Value Traps

3. Capturing Value from your Implementation

4. Planning an Implementation Program for Success

5. Securing your ServiceNow Instances

6. Managing Multiple ServiceNow Instances

7. Designing Effective Processes at Scale

8. Platform Team Processes, Standards, and Techniques

9. Effectively Operating ServiceNow

10. Artificial Intelligence in ServiceNow

11. Designing Exceptional Experiences

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