Book

The Salesforce Business Analyst Handbook

The Salesforce Business Analyst Handbook is an invaluable guide to understanding every phase of enterprise Salesforce projects. It will help you to improve user adoption and create real business value through practical use cases, tips, and tricks.

Offered byPackt Logo

Difficulty Level
Intermediate
Completion Time
7h44m approx.
Language
English
Certification
Not available

About Course

Book Content

chapters 7h44m total length

1. Identifying Requirements
2. Elicitation and Document Requirements
3. Prioritizing Requirements
4. Process Flows - "As-is" versus "To-be"
5. Business Requirements Document
6. Solution Design and Functional Document
7. Demonstrate Functionality Using Prototypes
8. Exploring Conference Room Pilots
9. Technical and Quality Testing
10. Requirements Traceability Matrix
11. User Acceptance Testing
12. Communication and Knowledge Management
13. End User Training
14. Post Go-Live Support / User Forums

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