Book
The Salesforce Business Analyst Handbook
The Salesforce Business Analyst Handbook is an invaluable guide to understanding every phase of enterprise Salesforce projects. It will help you to improve user adoption and create real business value through practical use cases, tips, and tricks.
Offered by
Difficulty Level
Intermediate
Completion Time
7h44m
Language
English
About Book
Who Is This Book For?
This book is for intermediate- to senior-level business analysts with a basic understanding of Salesforce CRM software or any CRM technology who want to learn proven business analysis techniques to set their business up for success.
The Salesforce Business Analyst Handbook
- About Book
- Who Is This Book For?
- Book Content
Book content
chapters • 7h44m total length
Identifying Requirements
Elicitation and Document Requirements
Prioritizing Requirements
Process Flows - "As-is" versus "To-be"
Business Requirements Document
Solution Design and Functional Document
Demonstrate Functionality Using Prototypes
Exploring Conference Room Pilots
Technical and Quality Testing
Requirements Traceability Matrix
User Acceptance Testing
Communication and Knowledge Management
End User Training
Post Go-Live Support / User Forums
Related Resources
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