Working with Microsoft Forms and Customer Voice
The capabilities of Microsoft Forms and Dynamics 365 Customer Voice are boundless in their service of generating feedback from both customers and employees. This hands-on guide to Microsoft Forms is filled with real-world scenarios and best practices that will have you up and running with generating insights and user conversations in no time.
Offered by
Difficulty Level
Intermediate
Completion Time
11h12m
Language
English
About Book
Who Is This Book For?
This book is for business users who want to increase customer and employee engagement and collect data for measuring user satisfaction and driving product and process improvements. Beginner-level knowledge of Microsoft products such as Office 365 (including Teams, Outlook, and Excel) is expected. The book also includes advanced topics for citizen developers to automate sending Customer Voice surveys, follow-up actions, and creating custom dashboards using Microsoft Power Platform applications like Power Automate and Power BI.
Working with Microsoft Forms and Customer Voice
- About Book
- Who Is This Book For?
- Book Content
Book content
chapters • 11h12m total length
Introducing Microsoft Forms and Customer Voice
Best Practices for Collecting Feedback through Surveys
Creating a Survey with Microsoft Forms
Conducting a More Productive Meeting with Microsoft Forms and Microsoft Teams
Post-Training Assessment and Feedback
Conducting an Employee Survey with Dynamics 365 Customer Voice
Collecting Periodic Customer Feedback with Customer Voice
Automating Customer Support Surveys with Dynamics 365 Customer Voice
Closing a Feedback Loop with Customer Voice
Administering Microsoft Forms and Dynamics 365 Customer Voice
Managing Usage with Dynamics 365 Customer Voice
Related Resources
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