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Working with Microsoft Forms and Customer Voice

The capabilities of Microsoft Forms and Dynamics 365 Customer Voice are boundless in their service of generating feedback from both customers and employees. This hands-on guide to Microsoft Forms is filled with real-world scenarios and best practices that will have you up and running with generating insights and user conversations in no time.

Offered byPackt Logo

Difficulty Level
Intermediate
Completion Time
11h12m approx.
Language
English
Certification
Not available

About Course

Book Content

chapters 11h12m total length

1. Introducing Microsoft Forms and Customer Voice
2. Best Practices for Collecting Feedback through Surveys
3. Creating a Survey with Microsoft Forms
4. Conducting a More Productive Meeting with Microsoft Forms and Microsoft Teams
5. Post-Training Assessment and Feedback
6. Conducting an Employee Survey with Dynamics 365 Customer Voice
7. Collecting Periodic Customer Feedback with Customer Voice
8. Automating Customer Support Surveys with Dynamics 365 Customer Voice
9. Closing a Feedback Loop with Customer Voice
10. Administering Microsoft Forms and Dynamics 365 Customer Voice
11. Managing Usage with Dynamics 365 Customer Voice

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