9 Best Customer LMS Software for Customer Training and Education in 2024

Choosing the best LMS software for customer training is a challenge for most B2B SaaS brands. Making a wrong choice can let down your business for sure.

Considering all the options in the market, evaluating their benefits, and understanding their limitations make it even harder. And you have your business requirements.

And on top of it all, there is the price.

But don’t worry, we are here to help you. We have evaluated numerous LMS solutions for customer training and education and put together a list to help you make the decision without breaking a sweat.

If you are ready to make the decision, start reading.

What is an LMS or Learning Management System?

An LMS or Learning Management System is a software platform to create, publish, curate, and manage learning materials and resources of a business. Most B2B brands use LMS to train customers on their products with customized learning modules.

Using an LMS platform, you can:

• Successfully onboard customers.
• Create targeted training programs for them.
• Design customer training modules on each SaaS feature.
• Transform your customers into experts in using your SaaS product.

A robust, feature-rich LMS platform helps you create an effective customer training strategy to maximize your product’s value, reduce support calls, and build a satisfied, engaged user base.

Top 9 Learning Management Systems (LMS) for Customer Training in 2024

Let’s discuss the top 9 customer training LMS software in the market, its features, pros, and cons.

1. Calibr

Calibr is an AI-powered customer learning experience platform for B2B SaaS brands. It helps SaaS brands to design and create tailored training modules to ensure customers' success. Using calibr does not require you to have any coding or design skills. In fact, you don't even need previous experience with an LMS to use Calibr. It can be a strategic asset for B2B SaaS businesses that want to improve customer satisfaction and engagement.

Benefits of using Calibr

• The Intuitive and easy to navigate interface of the platform makes it easy to use the platform effectively for everyone on any device.
• Set up a white-labeled customer training academy right on your website with Calibr. You can use your own brand color and logo and customize the themes as you prefer.
• Create customer training modules and courses using its AI-powered authoring tools to accelerate course creation as required.
• Utilize a range of premade templates, image libraries, and rich-text editors to create courses in minutes even for beginners.
• Ensure fun learning and customer training experiences and improve engagement with interactive learning modules.
• Track learners' engagement and get valuable insights from the Analytics Dashboard. 
• Offer certificate courses, quizzes, and assessments to the learners. 
• Flexible pricing options.

Cons of Calibr

• Limited integration options. However, Calibr is working on adding more external integrations.
• Calibr does not support instructor-led training as of now.

2. TalentLMS

TalentLMS empowers its users to create individualized learning paths for them across diverse user bases. One of the advantages of the platform is that it is highly scalable. The platform supports diverse forms of content to ensure that the users can pick suitable learning formats.

Benefits of using TalentLMS

• Use a drag-and-drop interface to customize your customer training experience for faster course creation.
• Brand your training content as you need using your brand logo, images, colors, etc., with the help of custom JavaScript, CSS, and HTML.
• The platform is accessible on mobile platforms and computers. Users can also access them offline for uninterrupted learning.
• TalentLMS helps you automate the mundane, repetitive tasks of educators, like removing, adding, and updating courses.
• You can quickly import various types of content and media to the platform with a few clicks.

Cons of using TalentLMS

• There is a huge limitation on customizations on designs offered by the platform.
• Certification management capabilities offered by the tool require considerable improvement.
• People with no CSS or JavaScript skills will find branding the training content and courses difficult.

3. Claned

Claned is a cloud-based corporate customer learning management solution to help businesses maximize their learning outcomes. It combines artificial intelligence and robust course creation tools to ensure an impactful online learning experience for all. It also lets you work with learning design, Claned platform, and analytics together to tailor learning experiences and outcomes.

Benefits of Using Claned

• Create and set up courses quickly with the course builder using a collection of premade templates.
• Use learning analytics available on the platform to improve the quality of learning from learner’s activity, performance, progress, etc.
• Create interactive courses and materials with contextual commenting to make learning more engaging and value-based.
• Support social learning via the Claned online learning platform for collective training and interactions for better learning experiences.
• Use Claned LMS with any software stack through effortless integration, as the platform ensures plug-and-play service support.

Limitations of Claned

• The tool does not have an integrated tool for video conferencing. It requires users to rely on a third-party tool for video conferences.
• Limited resources are available on the platform to understand how to use analytics for learning improvement.

4. Continu

Continu is one of the top LMS platforms in the market designed to help businesses train partners, employees, customers, etc. The platform can encompass all your training and customer education within your business. The robust platform also makes it easy to create and scale your learning initiatives effortlessly.

Advantages of using Continu

• Continu is a comprehensive customer learning management system that also lets you onboard, train, upskill, and measure skills.
• You can integrate Continu quickly with most of the project management and ERP solutions you use.
• Continu’s built-in sharing system enables you to share your learning materials with ease, thanks to its features like assignment, automation, etc.
• The platform lets you create powerful and engaging courses for your customers and employees using its robust course authoring tools.
• Understand what’s working and learn what’s not with Continu’s real-time analytics. Track learner engagement, growth, and plan.

Limitations of Continu

• The platform can be clunky at times due to bugs. And it is a limitation of the platform although Continu works on it constantly.
• When generating reports, it takes a lot of time to pull up. This is not ideal for a platform looking to offer learning analytics to users.

5. LearnUpon

Businesses looking to offer on-demand, branded learning experiences to their customers can use LearnUpon to create engaging learning experiences. You also can create diverse learning environments from a single hub. This is revolutionizing for businesses that have multiple SaaS products that need training support for their users.

Advantages of Using LearnUpon

• LearnUpon helps businesses use artificial intelligence to create, improve, and deliver learning to customers.
• The platform enables businesses to centralize all functions related to creating, tracking, and improving customer education modules.
• LearnUpon offers an expert Customer Experience team to help its users build highly personalized learning strategies for their customers.
• Build targeted portals for different customers and users from a single hub for ease of learning distribution and management.

Limitations of LearnUpon

• LearnUpon has limited customization options. This puts businesses that want full customization capabilities on the backtrack.
• The integration capabilities of LearnUpon require improvement as they don’t always work as expected, like lost connection, etc.

6. Gainsight

Gainsight customer training software is an on-demand solution enabling businesses to digitize their customer onboarding training. The brand aims to improve your digital customer training initiatives. It helps you better control how you tailor and scale your customer education efforts. Gainsight also makes creating customer training programs quick with drag-and-drop course authoring tools.

Advantages of Gainsight

• Being a top customer training LMS, Gainsight offers robust customization features with HTML, CSS, and JavaScript. 
• Integrate data from your CSP or CRM tools to build highly personalized UIs and learning experiences that match your customers’ needs.
• Deliver your learning to your customers, no matter what. We ensure that your customers always have full access to learning.
• Our platform’s native dashboard helps you get full access to holistic reporting tools and data to improve your customer training efforts.

Limitations of Gainsight

• The lack of streamlining the process of assignment submission and grading makes it harder to assess learning progression.
• The customer training LMS has limited reporting capabilities, which can hinder the users from optimizing the courses and training modules.

7. Skilljar

Skilljar helps you improve product adoption and customer retention while optimizing support costs. As a dedicated customer training software, it offers diverse learning analytics to understand how customers respond to your training programs. You can also use the platform for building smart assessments and remote proctoring.

Advantages of Skilljar

• Skilljar lets you create advanced user roles for a better learning experience for all types of users.
• Assessment and certification engine within the platform to offer credentials that customers can use.
• Use any form of content, like video, text, quiz, etc., to create the best customer training programs with Skilljar’s authoring tools.
• Use the native analytics suite offered by Skilljar to evaluate content, track learner progress, and assess business impact.

Limitations of Skilljar

• The pricing of Skilljar is not straightforward. It is hard to understand and very convoluted.
• It lacks the option to create interactive content within customer training programs. 

8. Docebo

Docebo helps you train and engage your customers to use your SaaS product effectively. With feature-rich course authoring tools, communication capabilities, and integrated capabilities, you can quickly build intelligent customer education programs for better learning, engagement, and product adoption. You can train your customers to become your product experts with the help of Docebo.

Advantages of Docebo

• Docebo brings a variety of AI capabilities to drive better personalization of customer training and education. 
• You can use AI-supported course and content creation tools for faster program development and localization.
• Brand and white label the courses you developed on Docebo to build brand awareness and trust in your customers.
• The platform offers an extensive list of reporting capabilities that help you get granular data to improve your customers’ learning experiences.

Limitations of Docebo

• Additional charges for premium customer service are a major drawback of the Docebo platform.
• Some businesses may find the customer training LMS software to be priced higher than the industry average.

9. Intellum

Intellum is a powerful customer training LMS you can use to train your partners and employees in addition to your customers. The platform is more than just customer education software. It is a business asset that helps you drive learning outcomes that matter to your customers the most. With diverse course authoring capabilities, analytics tools, and course management features, Intellum is one of the ideal customer education platforms in the market now.

Advantages of Intellum

• Intellum has extensive social learning and gamification features, making it easier for you to ensure better engagement with training programs.
• The platform has a unique, data-driven approach to customer education, focusing on measurable business outcomes rather than other vanity metrics, like engagement.
• Intellum makes it easier for businesses to create personalized content suggestions based on customer behavior, learning style, etc.
• The customer training LMS software has top-notch and reliable customer service to address all your concerns.

Limitations of Intellum

• The reporting capabilities of Intellum are robust. Yet they are complex, and businesses might need more time to figure them out.
• Intellum currently lacks a draft mode to create courses and training programs, which makes course creation a bit challenging.

Advantages of Customer Training LMS

The benefits of using a customer training LMS are numerous. It ranges from better customer experience to better product utilization and added customer value.

But that’s just the tip of the iceberg. Let’s delve deeper into some of the most crucial benefits of having a customer training LMS.

Here are 7 key advantages of using a customer learning management system (CLMS) for B2B businesses:

Improves customer onboarding and training.

A customer LMS allows you to create customized training plans and modules to effectively onboard new customers and ensure they know how to properly use your products or services.

Drives customer retention and loyalty.

With the help of an LMS, you can provide ongoing training and education to your customers. As such, you keep customers engaged with your brand and encourage them to continue doing business with you.

Reduces customer support costs.

One of the overheads of businesses is the cost of customer service. When you have well-established customer training LMS, it creates well-trained customers. And this leads to fewer support calls, saving you money.

Scales delivery of customer training.

Learning Management Systems allow training to be delivered online, anytime, anywhere. And this makes customer training more scalable, even if the number of customers is huge.

Provides customer usage data and insights.

An LMS helps you understand what training customers are consuming and how they are utilizing your products. These insights provide you with valuable customer intelligence to improve customer training.

Delivers consistent messaging and training.

Content is centralized and consistent when created and managed in an LMS. This ensures that customers get the right, consistent information all the time. The consistent messaging through an LMS makes the training even more branded.

Helps upsell and cross-sell products.

An LMS helps you understand customer needs and training history. Based on these insights, you can identify appropriate upsell/cross-sell opportunities and bring in more sales.

How to Choose the Best Customer Training Software?

Having a top customer training LMS determines how well you train your customers on your products. Therefore, you need to choose a reliable, feature-rich, versatile platform to ensure top-notch customer education.

But how do you do that? Don’t worry.

Here are a few questions you need to consider when choosing the best customer training software for your business.

Check if the LMS software is scalable.

You need a customer education platform that can grow with you. It needs to have options where you can expand the system effortlessly with a growing user base. And it must let you scale it without letting the users down.

Choose a customer education LMS that can adapt to your business's growing needs.

Calibr is a great choice in that regard, thanks to its impressive scalability features.

Assess the integration options of the LMS.

You are not going to use an LMS in isolation. You may already have ERP and CRM systems in place, and you may consider getting new digital tools in the future.

Hence, the customer training solution you pick must integrate with them all. While researching, consider your integration requirements and needs. Assess the LMS solutions that can meet your needs now and in the future.

You want to create a cohesive, easily accessible ecosystem for customer training. For that, integration capabilities are a must.

Ensure the best user experience on the platform.

No one wants to use a system that’s hard to use, navigate, and look at. As you are getting the software to engage customers, the user experience is crucial.

You must get a learning platform that’s user-friendly. It must be pleasing to the eyes. The platform must encourage the users to come back and use it again.

Getting a platform like Calibr with an uncompromised user experience improves customer engagement and learning experience.

Evaluate the reporting and analytics capabilities.

You need to understand how your training programs are doing. How are the customers responding to them? What are they engaging with more? Without a robust analytics tool, that’s impossible to assess.

The customer training LMS you choose must have these capabilities. You must analyze them to generate insights and reports to improve the training.

Hence, pick a customer training LMS that’s going to help you improve your training experience, like Calibr.

Check deployment and service support.

Your service provider needs to support you whenever you need it. This is crucial for a seamless deployment of the system. It is natural you may run into hiccups at times and their team must always be ready to help you when you need it.

Hence, ensure the service provider has a great track record of timely and reliable customer support. Also, check if you need to pay additional fees to get priority support. 

But with Calibr, you get timely customer service without additional charges.

Conclusion

Getting a customer training LMS solution is a huge investment for a business. It will determine how well you are going to train your customers on your SaaS product. Hence, as a B2B SaaS business, you need to make the choice intelligently. We hope that this blog has given you some idea about the top customer education software solutions in the market and their features.

If you are in the market actively looking for feature-rich, reliable, and scalable customer training software to build your own customer training academy, Calibr.ai is a smart choice.

With an AI-powered course authoring tool, user management features, and a robust reporting dashboard, Calibr is the best choice for B2B SaaS brands looking to create customer-centric education and training modules.

Book a free demo to see Calibr in action and help you create the best customer training programs and learning experiences.