Getting Started with Dynamics 365 Customer Engagement
Microsoft Dynamics 365 is currently the result of Microsoft merging its traditional CRM platform with its ERP equivalent.This course focuses on the various deployment models, as well as the overall platform structure. This information will give new users the base of knowledge they need to understand how this platform can be leveraged to create enterprise solutions.
Offered by
Difficulty Level
Intermediate
Completion Time
2h11m
Language
English
About Course
Who Is This Course For?
Whether you are a salesperson, a customer service representative, a project manager, a field service technician, or a business analyst, having to use a new platform can be daunting. This course aims to introduce new users to the core concepts and elements of this platform and to help existing users get a better understanding of the various components of this very flexible platform. This course does not assume any prior knowledge and explains core concepts in an easy-to-understand manner.
Getting Started with Dynamics 365 Customer Engagement
- About Course
- Who Is This Course For?
- Course Content
Course content
lessons • 2h11m total length
Related Resources
Access Ready-to-Use Courses for Free!
Get instant access to a library of pre-built courses—free trial, no credit card required. Start training your team in minutes!