Course

Getting Started with Dynamics 365 Customer Engagement

Microsoft Dynamics 365 is currently the result of Microsoft merging its traditional CRM platform with its ERP equivalent.This course focuses on the various deployment models, as well as the overall platform structure. This information will give new users the base of knowledge they need to understand how this platform can be leveraged to create enterprise solutions.

Offered byPackt Logo

Difficulty Level

Intermediate

Completion Time

2h11m

Language

English

About Course

Who Is This Course For?

Whether you are a salesperson, a customer service representative, a project manager, a field service technician, or a business analyst, having to use a new platform can be daunting. This course aims to introduce new users to the core concepts and elements of this platform and to help existing users get a better understanding of the various components of this very flexible platform. This course does not assume any prior knowledge and explains core concepts in an easy-to-understand manner.

Course content

lessons 2h11m total length

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